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Customer CenterCustomer Center

Customer Center

We at Fresh Marine, strive to deliver our customers nothing less than the best. We believe in giving you a convenient, and value for money shopping experience, which will time and again keep bringing you back to us. In our endeavor to assist our customers with all the required information while transacting with us, we bring to you our Customer Center. The Customer Center at Fresh Marine aims to provide its valuable shoppers with all the requisite information to keep your transactions with us simple and convenient. The ensuing discussion very briefly profiles up for what different sections of our Customer Center inform you about.

Welcome to! This Customer Center section brings the real us to you. It tells you about us, our mission, and why you should buy from us, while also reiterating our commitment towards our shoppers to make transacting at Fresh Marine one of the best buying experiences for you. This area also gives an insight on how vigilant we are for our users’ account security at Fresh Marine. We assure our customers that we have taken all steps to keep intact the integrity of their online dealing with us.

Shipping Information. This section lays down all the rules and regulations concerning the shipping of your purchases. This part lists most of the key terms and conditions regarding shipping, such as, free shipping condition, calculation of shipping cost, Saturday delivery, stock availability, shipping regions, shipping address, and delivery conditions to name some.

Payment Information. This section details you on the modes we accept payments from and also the modes we do not accept. The section also informs you about the payment and billing terms & conditions. In addition, the page also informs you about how strictly we deal with any Credit Card Fraud, if it happens despite our vigilance.

Return Policy. This part lists out the return policies and order cancellation rules. The page informs you about the situations you can cancel an order or return it, the refund regulations, and the associated penalties.

Arrive Alive Guarantee. This Customer Center section informs you about our guarantee, the conditions it is applied in, and the situations the guarantee is exempted from. The list also entails the details on Restricted Species that are not covered under this guarantee.

Track Your Order. Here you can track your domestic or international orders by entering your United States Postal Service (UPS) Code generated by us, in their respective fields.

Security Safe Shopping. This section details you on how vigilant we are for our users’ account security at Fresh Marine. We assure and list out to our customers, the steps we have taken to keep intact the integrity of their online transactions with us. In addition, the page also informs you about how strictly we deal with any Credit Card Fraud, if in the worst case it happens despite our vigilance.

Shoppers Review. This area of Customer Center lists out the shoppers’ feedback and their experiences with us. The area relates the first hand words written directly by our valuable customers.

Frequently Asked Questions. This section mentions the questions usually posed by our shoppers. The questions include but are not limited to how difficult it is to maintain a Saltwater Tank, the required tank size, the compatibility levels of different Marine Fish, mixing Saltwater Fish & Invertebrates, and listing out some of the best Saltwater Fish and Invertebrates for beginners. Contact Us. This section of Customer Center provides you the gateways to get in touch with us. You can call us or fill up our convenient query form and submit it to us. We shall revert to you at the earliest with the resolve.

Privacy Policy. This Customer Center page informs you about the privacy of your data with us and who all we share it with. The Overview section gives you a brief idea about all the elements of our Privacy Policy. Fresh Marine is a TRUSTe Licensee, which vouches for the safety of your personal data you reveal to us. We tell you here the type of information we collect from you, where it is collected from, who collects it, and what it is deployed for. We also give our customers a right to select the areas their information will be put to use in. Children’s Privacy, use of Cookies, and type of Credit Card security are the some of the other features listed.

Site Map. This final link on the Customer Center page, guides you through the site navigation. In short, you get to see the Fresh Marine website’s navigation tree in this section.

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